Housekeeping services for luxury property in East Cornwall
Presenting your home as you would like to find it...
When you sign up for your luxury property management services, you receive a dedicated, expert property manager and access to our service 24/7, tailored housekeeping services and in-house laundry services, and you access our array of other property services like handyman services, and also goods like guest hampers.
Tailored to 4+ bedroom 4 -5 star properties across East Cornwall (exceptional 3 bed properties too!), we provide all of the luxury property management services you need, reliably, for your holiday home or private second home to operate successfully; also safely thanks to our Safeguarding Programme.
Our in-house luxury housekeeping service is built on 17 years' experience, all our team is employed and fully trained, with requisite PPE and uniform, and every particular of how you like your property left. We endeavour to maintain consistently exceptional standards through a careful process of high level, ongoing training; detailed documentation in the form of your own dedicated Property Index to ensure everything is presented to your specifications, from the positioning of the cushions to the location of the Christmas tree; and transparent communications.
Our mission is to care for your Cornwall holiday home with the care and attention to detail that your luxury property deserves so that it looks and feels exactly as you like, whenever you or your guests arrive.
Maintaining elite housekeeping standards
Pebbles' housekeeping services has honed its management processes to create a team structure that delivers the highest quality as a proactive stand alone service or part of our wider property management service.
By recruiting the best local talent and nurturing our team through training, housekeeping qualifications, development and incentives, quality control is a practice that we continue to evolve on a daily basis with our local cleaners.
We provide initial and ongoing training for good housekeeping and holiday home cleaning services, incorporating external expertise, interdepartmental training and ongoing monitoring to give our members of staff confidence in their work at holiday homes and private second homes in East Cornwall.
Our tailored Property Index for holiday homes
The Property Index is a key part of Pebbles' elite holiday home management services, allowing us to really take care of the details in every facet of housekeeping services, holiday home cleaning and property management at your holiday home or private second home.
It is a detailed document, populated with photos and facts to show exactly how your property should be presented for you and your guests, down to the position of the cushions on the sofa.
East Cornwall properties constantly change and update, so the Property Index develops as well. It is a working document that allows us to make sure we get all the little things correct without misinterpretation throughout the life of your property.
In addition to their detailed holiday home cleaning checklist, the Index helps our housekeepers to have the tools and knowledge they need to do everything to an exceptional level when they are at your Devon holiday home.
A big thank you for sending us your three lovely ladies to clean Vine Cottage, they did a marvellous job!
Sasha James
Our in-house laundry
We will collect and deliver laundry in keeping with your South Hams property management and housekeeping schedule, and as with all elements of our service we can tailor the laundry service to suit your needs.
As part of our Safeguarding Programme, launched in July 2020, we updated our laundry service protocols. As a result, everything that we wash goes through a minimum 60 degrees celsius, or as per manufacturer recommendations, and all bed linens, towels and kitchen linens are washed at a minimum of 60 degrees celsius.
While some marketing agents for holiday lets do ask guests to strip beds themselves following the Covid-19 health crisis, we do not. Instead, our Safeguarding Programme provides colleagues with the necessary PPE and protocols to undertake this task safely and without risk from an airborne virus.
Can I just compliment you and the team on how well laundered the Phoenix House contents have been during the year and the great care that Natasha is taking on our behalf . The cleaning teams have also done very well. Many thanks for all your help.
Joanna Higgins
Love the details
Our goal is for our East Cornwall holiday home cleaning and housekeeping teams to present your property in the way that you would like to find it.
We know that the difference really is in the details, so it matters to us which way the cushions face, that their labels are hidden and that our team checks and re-checks with a senior member of staff that the end product meets Pebbles' standards.
So, from the signed ownership note and feedback cards left for you and your guests by your South Devon Housekeeper, to the final checks done by Senior Housekeepers after the team has finished their work, and even the little stickers we put on the kitchen roll to avoid ‘dog eared’ corners, we have honed precise methods to make sure that what greets you when you enter your home is nothing short of exceptional.
