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Estura - photo credit Marchand Petit

East Cornwall estate management and premier block management

Reliable support to maximise stakeholder value and experience

Pebbles is one of the only property management companies in the South West to specialise in the requirements of absent owners who need a premier block management and estate management services.

Taking a hands-on approach to ensure owners enjoy their properties without having to worry about day to day management and maintenance, we recognise that Directors are volunteers, owners and also holidaymakers themselves. Our wealth of experience working with boards to ensure statutory, legal and health and safety procedures are followed and supported by dependable administration, makes that enjoyment possible.

In addition to our planned and scheduled support services, Pebbles is unique in South Devon and East Cornwall for its in-house resources.  These allow us to respond quickly, efficiently and cost effectively to property issues and stakeholder concerns. It also means we are able to offer housekeeping, gardening and property maintenance through our fully employed, uniformed, insured and trained team of up to 100 members of staff (some seasonal variation) to minimise reliance on third party contractors.

The reliability and professionalism of the Pebbles team is what sets us apart.  The service is defined by a fusion of care and attention to detail, industry expertise, problem solving ingenuity and due diligence.   However, every management service we provide is bespoke, tailored from our range of services to suit the individual needs of each client and estate.

We welcome the opportunity to discuss the requirements of your property or estate with you.

Pebbles has been providing property management services to me for a number of years and I have always found them to be personal and approachable.  They provide a quality service with quick response times and they take a proactive approach to identifying any issues in advance.  Furthermore, they haven proven skilled in delivering on complicated projects that require tactful communication amongst the owners and other stakeholders.” 
Start View Management Company, Graham Hislop


Services

Our Estate Management services include but are not limited the following.  Long-standing policies that have been developed in line with the Institute of Residential Property Management (IRPM) guidelines and the Landlord and Tenant Act 1985 where relevant.  Our best practice approach has also been designed in line with insurance requirements.

Board support: 

Acting as company secretary, organising and attending AGMs and board meetings, providing support and advice, issuing status reports, circulating regular communications regarding actions agreed and processing any ownership changes.  We provide risk management, fire and health and safety compliance in line with insurance requirements.

Finance: 

Preparation of annual budgets, service charge administration and sinking funds, account reconciliation, organisation of supplier payments, income and expenditure reports.

Transparent communications with owners: 

Central to our way of working is a policy of clear, transparent and regular communications with all stakeholders.  That includes an emergency contact 24 hours a day, 365 days a year; a dedicated Estates Manager for your property and a local office open six days a week; assistance with routine enquiries; regular newsletters to leaseholders/residents; a custom built customer dashboard with real-time updates regarding maintenance and events at your property, which enables owners to access information at any time.

Security:

Regular property checks and reports; dedicated communications systems set up for property owners; key holder service registered with emergency services; administration of insurance claims on request.

Communications with rental agents: 

We have positive relationships with local and regional rental agencies, as well as independently letting owners, to ensure standards are maintained regarding visitors to your estate.

Maintenance: 

We prepare, process and report on tender process for contractors; we prepare a medium and long term maintenance programme; we arrange and manage day to day repairs and maintenance promptly and cost effectively; we respond to emergency repairs within 24-hours; we test all fire alarms, emergency lighting and carbon monoxide detectors weekly/as required.

Additional services: 

Pebbles can also offer housekeeping and cleaning of all communal areas, grounds and gardens maintenance, window cleaning and refurbishment services.

It’s almost like they are part of the in-house team which is lovely!
Overbeck's National Trust

See more case studies
Hallsands - Devon Estates Management

A professional team

In 2020 the estates management team began working in partnership with Remus Management, who are regulated by RICS. The partnership provides additional enhanced services through Remus’s established history of managing large estates. Meanwhile, customers continue to receive all the benefits of Pebbles’ local Estate Management services combined with the specialist expertise and strengths from Remus Management, including Health & Safety, regulatory and Company Secretarial services. 

The solution Pebbles came up with [for communications] has been a small revolution.  Communication is much easier, and the owners are much happier!
Client review


Hope Cove

Performance benchmarks and industry recommendations

Working in partnership with management company boards and individual owners, we aim to achieve personal and commercial goals for your property. The performance of our estate management solutions team is benchmarked against industry standards set by the Association of Residential Managing Agents (ARMA) and the Institute of Residential Property Management (IRPM). 

Pebbles is recommended by many stakeholders in the property industry, including Strutt & Parker and Knight Frank estate agents, Sykes and Unique Home Stays holiday home agents, and the National Trust. We pride ourselves on long-term client relations: references can be provided in addition to our website testimonials.

Thank you! Everything was sorted to out, the builders were great and Pebbles has coordinated a great outcome for everyone. 
Client review